We have a very different approach and tone about us which you'll pick up after reading what we have to say and when you speak with us face to face. But who are those faces, who are the people behind Clarity surveys?
Managing Director - Paul Collins
Clarity is Paul's brainchild. "I'm opinionated, easy going, lateral and tell it like it is. I founded Clarity because I was frustrated at the client and employee surveys and feedback solutions in the marketplace. They seemed to be highly technical or very cheap looking, and from a personal perspective there was no chance I would want some of them respresenting the brand of my company. I was also surprised at how often businesses made decisions to undertake activity without taking time to understand the real issues. Companies spending thousands and thousands on marketing activity, rebrands, technology and service initiatives and often on a whim and a personal belief. I think businesses need to realise they can save huge amounts of money through research and insight and continue to save thousands by asking for continual proactive feedback from staff, clients and markets. As a company we're young and forward thinking and testing old staid conventions ... and we do an outstanding job! Quick, cost effective, design led and with no limiting factors. Fresh, simple and true."
Technical Director - James Atkinson
Since James was introduced in 2007 the delivery and efficiency of what Clarity does has soared. He's a pea in Paul's pod too. "Similar to Paul, I think strategically. See the big picture rather than doing things for the sake of it. But I love detail too. Making things work better, understanding something inside out. Mind you, since knowing Paul my eyes have been opened. There are so many companies whose eyes are firmly shut. Missing vital information right under their noses by not even thinking about staff and client surveys. Doing it badly but making a few quid so it's ok. For now. Such a shame. If only they were a bit more proactive!"
Senior Consultant (Employee & Customer Experience) - Tim Hadfield
Tim came on board at Clarity in 2011. Over the years Tim had often been frustrated with the experience he’d felt as a customer. “The daft thing is that issues can usually be resolved simply by applying focused thinking.” Tim has used this past frustration and insight to apply to his operational roles to improve the customer experience for some of the UK’s leading building societies. “Here’s the thing though …..it has to start with creating the right employee experience. Businesses whose customers love them always have employees who really enjoy working there and consequently, perform at their best consistently.” Tim utilised his beliefs and passion when leading his previous employers employee engagement activity and his expertise is illustrated by the fact that they were ranked the second best big company to work for in the UK in the prestigious Sunday Times Best Companies Survey. “Right now, I’m really enjoying working with Clarity, helping organisations to truly understand their people and create great employee experiences – for their customers benefit!”